Your questions, before we even visit

No. Clear the space under the sink and leave access to the back of appliances: the gel goes into hinges, corners and near motors, without touching crockery or food.

Yes. The gel bait goes in small dots inside the harbourages, with no smell and no blanket spraying: you stay at home, children and pets included. If spot spraying is needed, the technician tells you which room to avoid and how long to air it.

Yes. The gel is odourless and goes into places out of reach (under worktops, inside motors, in hinges). We often work before service or after closing.

An egg case holds dozens of eggs and withstands most insecticides. The follow-up, two to three weeks later, comes once the nymphs have emerged and before they can breed; the monitoring traps then show where activity remains.

They kill the cockroaches they hit but drive the others deeper into the walls and make the gel less attractive. Please put them away a few days before we come.

In apartment blocks, cockroaches travel along water risers and shared ducts. We seal the gaps on your side and offer the managing agent or landlord a coordinated treatment of the affected flats.

Activity usually drops over the following days as the bait is eaten. The follow-up visit, 10 to 15 days later, checks the stations; when a building is affected on several floors, an extra visit is often worthwhile.

When it turns cold, rodents look for warm shelter and follow scent-marked routes to the same openings. Sealing those gaps is the Prevent step of the Repère Protocol and markedly lowers the risk of a return next season.

The bait sits inside secure stations that an animal cannot open. If you would rather avoid any product, or in a commercial kitchen, we use mechanical traps instead.

Let us know: at the follow-up the technician finds the area and suggests the simplest fix, removal if it can be reached or treating the odour.

Rarely. Dry steam followed by a full encasement is enough in most cases. Replacing it is only advised if the mattress is torn, since bed bugs then shelter out of reach inside.

Wash bedding and clothes at 60 °C, bag clean textiles and clear the space around beds and skirting boards. On the day, plan to be out for about four hours while rooms dry and air; vulnerable people, pregnant women and pets stay away for that time.

Some eggs, tucked into a crevice, escape the first treatment. The follow-ups are timed to the hatching period so young bed bugs are reached before they lay eggs of their own.

It is possible: in apartment blocks, bed bugs move along skirting boards and ducts. Tell your managing agent; inspecting neighbouring flats lowers the risk of a new arrival.

No. Bees are vital pollinators, so rather than destroy a swarm we put you in touch with a beekeeper who can collect it.

The main nest is often high up in a tree. The technician injects insecticide into its core with a telescopic pole, ideally once the hornets are back inside, then removes the nest if it can be reached. Never try to approach it yourself: Asian hornets defend their colony fiercely.

Yes. Close the windows on the nest side and keep children and pets indoors for about an hour, then stay clear of the nest until the next day.

The work concerns a nest, not a floor area: it is the same for a studio, a house or a shop. So the price does not depend on the size of the property.

Cleaning removes visible dirt; disinfection destroys the micro-organisms left behind, using a biocide given enough time to work. We do both, in that order.

The disinfectants we use evaporate once their contact time is over. One to two hours of airing is usually enough before using the room again.

Yes: the report states the date, the surfaces treated and the products used. You can send it to your landlord or insurer, or show it during an inspection.

Yes. For managing agents and landlords, monitoring traps and stations are placed in communal areas (cellars, bin stores, rubbish chutes, car parks), and a coordinated treatment of affected flats can be arranged. The log and reports help keep owners informed.

From four for a building with no history to twelve for a commercial kitchen. The frequency is set after the initial visit and can change in line with the readings.

It brings together the trap and station plan, the readings from each visit, the products applied and the actions taken: enough to show that your pest control plan is being followed.

By default, the contract lasts twelve months. The exact term and cancellation conditions are set out in the proposal we send after the initial visit.